Store Policy

REFUNDS AND CANCELLATIONS

 

 

We strive to provide our customers with high-quality products and excellent customer service. Please take a moment to review our refund and returns policy, which outlines our commitment to your satisfaction.

​

All Sales Are Final: At Rustic Shamrock Co, we want to be transparent about our return and refund policy. As such, please be aware that all sales are final. We do not offer refunds, exchanges, or returns on any of our products unless a product is damaged or defective upon arrival.

​

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. If this is the case, please follow these steps: 

• Contact our Customer Support Team: You must notify us within 7 days of receiving the damaged or defective product. Contact our Customer Support Team at contact@rusticshamrockco.com. Provide Proof of Damage: We may request photographic evidence of the damage or defect to assist us in understanding the issue and providing a resolution.

• Return Instructions: If we determine that the product is indeed damaged or defective, we will provide you with instructions on how to return the item.

• Refund or Replacement: Upon receiving and inspecting the returned item, we will offer either a full refund or a replacement product, as per your preference.

​

Cancellations: We understand that there may be instances where you need to cancel an order. We accept order cancellations within 24 hours of the initial purchase. After this period, orders are considered final and cannot be canceled.

​

Contact Us: If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our Customer Support Team at contact@rusticshamrockco.com. We are here to assist you and ensure your shopping experience with Rustic Shamrock Co as enjoyable as possible.