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Shipping & Returns
Shipping Information
OUR SHIPPING POLICY
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Thank you for choosing Rustic Shamrock Co for your polymer clay earring needs. We are committed to delivering your orders to you as efficiently as possible. Please take a moment to review our shipping information:
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Order Arrival: It may take up to 7 business days for your order to arrive after the initial processing time. If you have not received your order within this timeframe, please contact our Customer Support Team at contact@rusticshamrockco.com for assitance.
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Delivery Delays: While we strive to ensure timely delivery, there may be circumstances beyond our control that could cause delays, such as extreme weather conditions, postal service disruptions, holidays or other unforeseen events. We appreciate your understanding and patience in such situations. However, Rustic Shamrock Co is not held responsible for lost or stolen mail. Please contact your local post office if you have been notified of delivery, and have not received your item.
Rustic Shamrock Co is dedicated to providing you with high-quality polymer clay earrings and excellent customer service. If you have any questions or need further assistance with your order, please do not hesitate to reach out to our team. Thank you for choosing Rustic Shamrock Co and we look forward to delighting you with our handcrafted creations.
RETURNS
Return & Exchange
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We strive to provide our customers with high-quality products and excellent customer service. Please take a moment to review our refund and returns policy, which outlines our commitment to your satisfaction.
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All Sales Are Final: At Rustic Shamrock Co, we want to be transparent about our return and refund policy. As such, please be aware that all sales are final. We do not offer refunds, exchanges, or returns on any of our products unless a product is damaged or defective upon arrival.
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Damaged or Defective Products: In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. If this is the case, please follow these steps:
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Contact our Customer Support Team: You must notify us within 7 days of receiving the damaged or defective product. Contact our Customer Support Team at contact@rusticshamrockco.com
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Provide Proof of Damage: We may request photographic evidence of the damage or defect to assist us in understanding the issue and providing a resolution.
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Return Instructions: If we determine that the product is indeed damaged or defective, we will provide you with instructions on how to return the item.
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Refund or Replacement: Upon receiving and inspecting the returned item, we will offer either a full refund or a replacement product, as per your preference.
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Cancellations: We understand that there may be instances where you need to cancel an order. We accept order cancellations within 24 hours of the initial purchase. After this period, orders are considered final and cannot be canceled.
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Contact Us: If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our Customer Support Team at contact@rusticshamrockco.com We are here to assist you and ensure your shopping experience with Rustic Shamrock Co is as enjoyable as possible.